Recommended reading
On Talking Terms With Dogs: Calming Signals, by Turid Rugaas
My Dog Pulls What Do I Do, by Turid Rugaas
Culture Clash, by Jean Donaldson
Don't Shoot The Dog, by Karen Pryor
Getting Started: Clicker Training for Dogs, by Karen Pryor
The Canine Kingdom of Scent: Fun activities using your dog's natural instincts, by Anne Lill Kvam